Privacy Policy

1. INFORMATION WE COLLECT

We may collect the following types of information:

1.1 Personal Information

Name

Email address

Phone number

Business name

Service preferences

Appointment information

Caller details provided through our receptionist system

1.2 Automatically Collected Information

When you visit our website, we may automatically collect:

IP address

Device type

Browser type

Pages visited

Time spent on the site

Cookies and tracking data

1.3 Call, Text, and Communication Data

When using our receptionist or communication services:

Call recordings

Call transcripts

SMS messages

Voicemails

Caller ID

Appointment detail

1.4 Client Account Information

If you become a client:

Billing information

Service usage history

Preferences and workflow settings

2. HOW WE USE YOUR INFORMATION

We use your information for:

Delivering and improving our receptionist and communication services

Scheduling appointments and handling customer requests

Managing client accounts

Processing payments and invoices

Enhancing website performance

Sending confirmations, updates, or service notifications

Detecting fraud or abuse

Complying with legal obligations

3. SHARING YOUR INFORMATION

We do not sell your personal information.

We may share data with:

3.1 Trusted Service Providers

To deliver our services, we may use third-party platforms such as:

Phone communication providers

CRM and automation platforms

Payment processors

Hosting and cloud storage providers

These partners only access data necessary to perform their function.

3.2 Legal Requirements

We may disclose information if required by:

Courts

Government agencies

Law enforcement

4. COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

Improve website functionality

Analyze user behavior

Customize your experience

You may disable cookies in your browser settings.

5. DATA SECURITY

We implement industry-standard security measures to protect your information from:

Unauthorized access

Disclosure

Alteration

Loss

However, no method of transmission over the internet is 100% secure.

6. DATA RETENTION

We retain your information for as long as necessary to:

Provide services

Comply with laws

Maintain records

Improve performance

Call recordings and transcripts may be stored according to business and legal requirements.

7. YOUR RIGHTS

Depending on your location, you may have rights to:

Access your data

Correct inaccurate information

Request deletion

Restrict processing

Opt out of marketing

Request a copy of your stored information

To exercise rights, email: [Your Support Email]

8. CHILDREN’S PRIVACY

Our services are not intended for individuals under 18.

We do not knowingly collect children’s data.

If you believe a minor has provided information, contact us to delete it.

9. THIRD-PARTY LINKS

Our website may contain links to external sites.

We are not responsible for their privacy practices.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy at any time. Updates will be posted with a revised “Last Updated” date.

11. CONTACT US

If you have questions about this Privacy Policy or how we handle data, contact us:

Beyond Services

Email: [email protected]

Phone: +16196319797