Because we’re not just answering the phone and taking messages.

With Beyond, you’re paying to protect revenue, not just “have someone say hello.” Every handled call includes:

A proper greeting in your business name

Basic qualification (new vs existing customer, service type, urgency)

Appointment booking or clear next steps

Call notes and CRM updates so your team can follow up

Traditional answering services often charge by the minute, don’t know your business, and simply send you a loose message. We function more like a virtual front desk and intake team — available 24/7 — at a fraction of the cost of hiring in-house.

Not if missing even a few good jobs per month hurts.

One brake job, one AC repair, one emergency service call, or one decent project can often cover an entire month of this service. The real question is not, “What does this cost?” but “What are missed calls costing you now?”

We’ve structured our plans so that:

Starter fits smaller or lower-volume shops

Pro covers most busy trades businesses

Business Elite protects high-volume operations

If you’re serious about never missing an important call, the math is on your side.

Every plan includes:

24/7/365 call answering in your business name

Basic lead capture (name, contact info, service type, urgency)

Appointment booking and rescheduling (with your calendar or booking system)

Call summaries and notes logged into your CRM

Spam / robocall filtering wherever possible

Simple reporting on call volume and usage

You’re not paying just for time — you’re paying for organized, usable information and booked appointments, not a pile of disconnected messages.

Any answered inbound call that reaches our receptionist and requires handling is counted as one call, regardless of duration.

We do our best to filter obvious spam and wrong numbers and can exclude those from your total at our discretion, so you’re not penalized for junk traffic.

We don’t shut you off.

If you go over your included calls in a given month:

On Starter ($399): extra calls are $6 per call

On Pro ($599): extra calls are $4 per call

On Business Elite ($999): extra calls are $3 per call

You continue to get full service. Overages simply show up clearly on your bill, so you can decide whether to stay on your current plan or move up if your volume stays high.

We don’t lock you into long-term contracts.

You can cancel, pause, or change plans with notice before your next billing cycle. Our goal is to make the service so valuable that you want to stay because the numbers make sense — not because you’re trapped in a contract.

Yes.

Your phone line is covered:

During business hours

After hours

Weekends

Holidays

You don’t have to wonder “Who’s picking up the phone?” or rely on voicemail. Your customers hear a professional greeting in your business name, every time.

A full-time receptionist typically costs:

Base salary

Taxes

Benefits

Time off, breaks, and coverage gaps

You can easily end up over $3,000 per month — and that still only covers around 40 hours per week.

With Beyond:

You pay a fraction of that

You get 24/7/365 coverage

You don’t manage payroll, sick days, or training

Your calls are consistently handled and documented the same way

You’re free to keep your front desk staff if you like. We simply make sure your phones are never a weak link.

No.

We answer every call in your business name with a custom greeting you approve. The flow and questions are tailored to your type of business (mechanic, contractor, service company, etc.) so it feels like an integrated part of your team.

To your customers, it simply feels like:

“Wow, they always answer the phone and know what they’re doing.”

Absolutely.

Many businesses start on Starter or Pro to see the impact on missed calls and booked work. As your volume grows, or if you run more advertising and your phones get busier, you can upgrade to a higher plan at any time.

We’ll even review your call usage with you and recommend the best fit so you’re not overpaying.

You can customize this depending on what you decide. Here are two options — pick one:

Option A – No setup fee (if you want it simple):

No, there is no separate setup fee for standard onboarding.

We include basic script creation, greeting setup, and integration with your calendar/CRM as part of your first month.

Option B – One-time setup fee (if you want to charge one):

Yes, we charge a one-time onboarding fee to properly set up your scripts, greetings, routing, and CRM connections.

This ensures that from day one, your calls are handled correctly and all information flows into your systems without you lifting a finger.

Pick the version that matches how you want to run things and delete the other.